Review Generation

Monitoring & Reporting

Social Media Integration

Micro Website

You simply add your customers. Their phone or email address is all that is needed to get started.

You input your recent customer’s name and email address and/or cell phone number into the form and sit back while our proprietary review funnel does the rest. There are zero technical skills required.

Customers receive a simple single-question survey via text message and/or to their inbox.

Your client’s recent customer responds sharing their experience about your client’s product/service and based on predetermined settings, are routed to post a review online or a company branded page matching the sentiment of their feedback!

Positive responders are immediately asked to leave a review on top sites like Google, Yelp or Facebook.

The Review Genie program automatically launches the application or page instantly on your customer’s mobile device or desktop browser.

Negative responders are directed to a feedback form and asked how your business can improve.

Our automated feedback funnel catches any potentially negative reviews before they can show up online.

Reviews Over Time

You can quickly see how many reviews you’ve generated over the past week, month, the previous 12 months, or for a specific date range.

You can drill down to specific websites to see where you’re seeing the most success or identify sites that you may need to focus on during the next quarter. The data is easy to understand and serves as a valuable metric for their business.

Average Rating Over Time

This visual snapshot displays the average rating from feedback and reviews of your business on customer responses and online ratings and reviews that were posted over a specific date range. With the ability to see their overall snapshot or drill down to specific site ratings over the past week, month, previous year, or for a specific date range you’ll know exactly where you stand.

Sentiment Analysis Over Time

Built into every report is a text analytics program that determines the intention and attitude of the reviewer with respect to the overall polarity of their review and rating. With high accuracy we derive whether the expressed opinion of a sentence or review is positive, negative, or neutral and display it graphically.

You will instantly understand the overall sentiment over a specific time period with regards to the percentage of positive, neutral, and negative respondents.

Weekly & Monthly Automated Reports

Our automated reporting gives you the ability to schedule regular updates that can be sent on a specific day of the week ( every Monday ) or day of the month ( 1st of each month) ensuring you’ll receive regular status updates direct to their inbox. Each report includes your total new reviews, star rating, and break out of each since the last report.

Easily customize and schedule reports to be delivered on specific dates to a group within the business or a key individual.

Automatically Share Positive Reviews

Review Genie helps you spread the word about your business by socially sharing your recent positive feedback and new reviews with your Facebook, Twitter, and Google+ followers. You control what’s being shared with our manual or automatic settings.

Automated Review & Feedback Posting

Automate the share process easily by determining which feedback and reviews to share, how often to share them, and the maximum number to share each day.

If you get a hot new review that you want to share with your followers immediately, you can manually spread the word at the push of a button right from their main dashboard.

Attention Grabbing Social Media Posts

Each shared review includes an image of the rating and content, further driving customer engagement and increasing your overall likes and shares.

These interactive posts highlights and positively reinforces your company and brand.

Review Feed For Your Website

Using our website plugin, you will instantly have the ability to stream recent feedback and reviews from your reputation management dashboard and place them prominently on your company website.

This ensures prospective customers will see all the positive feedback, ratings, and reviews that you have earned in one location.

Complete Brand Control

Review Genie allows you to select and control the Feedback and Reviews a prospect sees using our filter and suppression settings.

This removes duplicate reviews and prevents a review that may have less than professional wording from being shown.

Microsite Review Integration

Feedback and reviews are streamlined to your microsite based on the applied settings that match your main company website.

Your microsite shows the average rating of total feedback and reviews and provides the consumer with an overall star rating.

External Feedback Page Integration For Collecting New Reviews

If a customer would like to provide feedback and share details about their recent experience while on your website or microsite, they simple click the “Leave A Review” button.

This takes them to your company branded external feedback page to start the feedback loop process.

Expand Your Web Presence

You can never have too many web properties. Your new micro site helps spread the word about your business and not only shares your online ratings and reviews, but also includes the powerful feedback recent customers have left for you that may not have shown up on external rating and review sites.

Feedback And Review Selection

Share only the feedback and reviews that you want displayed on your microsite. This is easily configured from your reputation management dashboard providing you with full control on what is displayed to prospective customers.

Important Business Information

Your Review Genie micro site displays all of your pertinent business information in a single location. If needed, you can use this as a primary website as it includes:

• Company or individual branding
• Recent feedback and online reviews
• Business hours
• Basic company information
• Social media accounts
• Link to external review page